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    • Privacy policy

    Your Data Belongs to You

    What’s this all about?

    Glad you asked! We’re serious about protecting your privacy. And yes, we're legally required to have this policy, but that’s not the only reason it’s here—we actually care about your data and your privacy.

    We’re not like Big Tech

    We care about maintaining our credibility, something we feel Big Tech has lost sight of:

    • No User Profiling

      We don’t profile our users for advertising or any other commercial purposes. Our platform is purely for providing mental health support.

    • Transparency and Integrity

      We believe in being open about how we handle your data. No secrets, no small print. Ethical

    • Ethical Practices

      We uphold the highest standards of ethics in all our operations, going beyond just complying with laws to really safeguarding your privacy.

    How we protect your data

    Our platform leverages sophisticated AI technology, tailored to provide secure services to everyone, from individual users to large enterprises. Here’s the rundown:

    • Data Encryption

      At rest, we secure your data using AES-256 encryption—industry gold standard stuff.

    • Secure Data Transmission

      In transit, your data is protected by TLS 1.3 protocols, ensuring it stays safe.

    How we use your data

    In addition to protecting your data, we also use it to enhance our services and conduct research that contributes to improving mental health support. Here’s what you should know:
    • Chat History Storage and Analysis

      We store and analyze chat histories to better understand user needs and refine our support services. These data are handled with strict confidentiality and are only accessed by authorized personnel. We ensure that all chat data are anonymized before being used for any research purposes to prevent any personal identification. This practice is part of our commitment to maintaining your privacy and is in full compliance with GDPR requirements.

    • Your Rights

      You have the right to access, amend, or request the deletion of your chat history at any time. If you wish to exercise these rights or have questions about how your data is used, please contact us.

    Our Credentials

    • ISO 27001 Certified

      Our security practices are top-notch

    • SOC 2 Compliant

      We adhere to high standards of security, availability, processing integrity, confidentiality, and privacy.

    • GDPR Compliant

      Your personal information is managed with the utmost care, respecting your privacy rights under the GDPR.

    Your Rights

    • Access and Control

      You can view, edit, or delete your personal information at any time. Just let us know.

    • Policy Changes

      Changes happen, but we’ll keep you informed. For major updates, check this site or we’ll email you.

    Questions or concerns?

    We’re here to help, shoot us an email at privacy@mental.org.pl.

    Conclusion

    Thanks for taking the time to read our privacy policy! We're committed to your privacy and want you to feel confident and secure when using our services. We believe that transparency builds trust, and we strive to ensure that every interaction you have with us is as secure and private as possible. Remember, if you have any concerns or need further clarification, we're just an email away.